FREQUENTLY ASKED QUESTIONS

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all the Questions YOU MAY HAVE.

At Rocket Pointe in Durango, CO, we offer spacious one and two-bedroom apartments designed for your comfort. Curious about our vibrant community? Visit our FAQs page, where you'll find insightful answers and helpful tips to enhance your living experience at Rocket Pointe. Your next home awaits!

Availability & Floorplans

  • Can I be added to a waitlist if no units are available?

    Yes, you can be added to the waitlist.


  • Are there short-term or flexible lease options available?

    Yes, three to eighteen months.

  • Do prices change based on lease term or floor plan?

    Yes, pricing varies based on floor plan and lease term.


Application & Leasing

  • What is the application process and timeline?

    Complete the application with payment of the $75 application fee and the one-time $125 admin fee.

  • What documents are required to apply?

    None before application.

  • Can I lease an apartment without an in-person visit?

    Yes, you can lease an apartment without an in-person visit.


Fees & Payments

  • What fees are due at move-in and what fees are due when I apply (application, admin, deposit)?

    Application: app fee $75, one-time admin fee $125. The deposit and move-in balance are due after approval.

  • Are there additional monthly fees (pet rent, parking, amenities)?

    Cable/Wi-Fi $65, sewer $40, trash/recycling $12, package locker $10. Pet rent $35 per unit, and garage parking $100 or on-site storage unit $25 - $50.

  • What payment methods are accepted?

    Debit and credit cards, and checking account/ACH.

  • Are late fees charged for late rent, and when?

    Based on Colorado law, 5% of the total balance due, on the seventh day of the month.

Resident Policies

  • What is the guest policy?

    More than 24 hours required to complete an application.

  • What is your smoking policy?

    Only on patio/balcony or 25 feet away from community.

Amenities & Community Features

  • What are the hours of operation for amenities (pool, gym, clubhouse)?

    Gym 24/7, and the pool and hot tub are open all year round, 9-10.

  • Are there community events or resident programs?

    24/7 gym and fitness room; pool and hot tub 9-10 year-round; and clubhouse with pool table and shuffleboard table during business hours.

Parking & Transportation

  • Are parking permits required?

    No, parking permits are not required.


Utilities & Services

  • How do I set up electricity, water, and internet?

    Only set up an account with LPEA.

  • What internet or cable providers service the community?

    High-speed internet and cable package with over 100 channels and free streaming with the Spectrum app.

  • Is renters insurance required?

    Yes - minimum $100,000.00.

  • Is trash, recycling, and pest control provided? If yes, what are the fee costs?

    Yes. No pest fee. Trash/recycling $12.

Maintenance & Community Support

  • Is emergency maintenance available 24/7 and how do I submit an emergency maintenance request?

    Yes - through the Loft portal.

Accessibility

  • Are accessible (ADA) apartments available?

    Yes, we offer ADA-accesible floor plans.